Welcome to our Knowledge Base
When are emails sent?
To avoid spamming the system sends email at interval depending on the relative priority of the message.
| Message type | sent | notes |
|---|---|---|
| New parent activation | end of each day | |
| Parent password reset by administrator | within 1 hour | |
| Parent password reset by parent | immediately | |
| Email changed by parent | immediately | |
| New staff activation | within 10 minutes | |
| Staff password reset by administrator | within 1 hour | |
| Staff password reset by staff | immediately | |
| Email changed by staff | immediately | |
| New student activation | end of each day | |
| Student password reset by administrator | within 1 hour | |
| Student password reset by student | immediately | |
| Email changed by student | immediately | |
| Email digest, summary of messages | every 12 hours | |
| Account changes and security notifications | end of each day | |
| Direct message | within 2 hours | |
| Messages to mailing list/groups | 15 minutes to 4 hours | delay is controlled by settings |
| Support requests | immediately |
